TEKS Australia provides a 12 month warranty on commercial products.
We warrant that the items or products:
(a) Matches the description provided on the Site;
(b) Is fit for the purpose as described on the Site.
The period during the above warranty will be in effect will depend on the item or product and will commence from the date that the product is delivered to you.If you wish to make a claim for the breach of any warranty, including any breach of any additional warranty, you must:
(a) Notify us in writing; and
(b) Provide us with proof of purchase.A notice to us may be sent to us at the following address:
Teks Australia Pty Ltd
PO Box 1122
North Haven SA 5018
You may also contact us in relation to your warranty claim at or our e-mail address at firstname.lastname@example.org.
Following receipt for a claim under this warranty, we will assess your claim and if we determine that your claim is valid:
(a) If the products can be repaired and the failure to comply with the warranty is not a major failure, we will, at our discretion, either repair the defect, replace any defective part of the defective product, or replace the defective product; and
(b) If the products cannot be repaired or the failure to comply with the warranty is a major failure, you may reject the products, return the products to us, and at your election, seek the replacement of the products, the repair of the products, or a refund of any money you have paid for the product.If, in accordance with the warranty under this agreement, a repair is approved for the item or product and that repair may be effected by the simple replacement of a particular part or component of the item or product, then we may, at our discretion, send you the replacement part or component to repair the item or product, at our own cost.If any item or product is returned to us for refund, repair, or replacement, you must return it to us, at your own cost, and ensure that the item or product is properly packaged to prevent any damage during transit. We will not be responsible for any damage to the item or product during transit.If, after examining or assessing the item or product, we determine that there has been no breach of our warranty:
(a) We reserve the right to charge you for any reasonable costs incurred in the examination or assessment of any item or product, including but not limited to any costs incurred in sending an on-site technician to examine or assess the item or product; and
(b) We reserve the right to charge you for any re-delivery costs incurred to return the item or product to you.